Distribution Agent

Agency Dept of Health and Human Services Division Social Services Job Classification Title Accounting Technician II (S) Position Number 60042087 Grade NC06 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Distribution Agent supports the Child Support Services Central Operations Unit by processing financial adjustment requests submitted by local child support offices and the Centralized Collection Agency. It performs technical work to identify, distribute, track, and resolve approximately 4,000 monthly adjustment requests, including researching and reversing errors and entering accurate financial data into the Automated Collections and Tracking System (ACTS). This role contributes to the accuracy of statewide child support payment processing by supporting financial reporting and ensuring that adjustments are completed according to established procedures. It also provides office support by answering phones, sending emails, and managing worklists when serving as backup to the receptionist. The position operates within the Division of Social Services, which administers Title IV‑D child support functions across North Carolina. Key Duties Include: Process financial adjustment requests received from local child support offices and the Centralized Collection Agency. Identify and categorize adjustment requests to ensure proper routing, tracking, and timely resolution. Research financial discrepancies, determine corrective actions, and reverse errors in accordance with program expectations. Enter accurate financial data and adjustment details into the Automated Collections and Tracking System (ACTS). Track the status of adjustment requests to maintain visibility of workflow progress and ensure completion within expected timeframes. Generate and review financial reports to support monitoring, reconciliation, and documentation of adjustment activity. Communicate with staff and partner offices to clarify adjustment needs and confirm resolution details. Serve as backup to the receptionist by answering phones, sending emails, and managing worklists when needed. Maintain organized documentation for auditing, quality assurance, and financial accountability purposes. Support the operational functions of the Central Operations Unit by performing additional financial or administrative tasks as assigned. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $35,596.00 - $62,294.00 Recruitment Range: $35,596.00 - $45,344.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated accuracy in processing high‑volume financial adjustment requests by reviewing source information, confirming required details, and tracking progress through established workflows. Proven capability entering and updating financial data with intermediate proficiency in the Automated Collections and Tracking System (ACTS) to ensure precise resolution of adjustments. Established skill in researching financial discrepancies by identifying error sources, determining corrective steps, and completing reversals according to defined procedures. Recognized efficiency generating and reviewing financial reports to monitor adjustment activity and support documentation requirements for the Distribution and Collection Unit. Documented effectiveness providing administrative support&mdash…

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