Dispensary General Manager

The Dispensary General Manager will be responsible for the highest-level execution and oversight of day-to-day dispensary business operations at Native Sun including store experience, marketing, sales, shipping/receiving, maintenance, environmental health and safety, procurement, staffing, external partnerships, and quality assurance. This is a highly cross-functional role and will require collaboration with leaders across all company departments. Primary responsibilities Manage budgeting, forecasting, tracking, and reporting for the dispensary, including monitoring, and controlling costs. Ensure the implementation of and adherence to company policies and procedures, local, state, and federal regulations, and Cannabis Control Commission regulations. Maintain excellent relationships with cannabis and non-cannabis vendors. Support the work of procurement staff and ensuring Native Sun’s menus and product selections are of the highest quality. Guide, direct, and evaluate the work of dispensary staff members, including developing and tracking Key Performance Indicators. Recruit, hire, train, manage, and develop staff to achieve company revenue and budgetary targets. Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from Senior Management when handling delicate employee relations situation Demonstrate proactivity, flexibility, adaptability, and multi‐tasking. Build and administer all dispensary staffing plans to support business objectives. Clearly communicate any changes in policy to staff and conduct training when necessary. Maintain a clean, safe, and welcoming environment inside and outside the facility. Oversee physical dispensary maintenance including but not limited to; HVAC, plumbing, repairs, snow, and technology. Contribute to the development of and ensure adherence to quality assurance and performance management programs in the dispensary. Oversee and ensure complete accuracy of all opening and closing procedures for the dispensary. Contribute to the development of and ensure adherence to all retail presentation, sales, experience, and location company standards. Ensure the use of data collection and analysis systems, ensuring completeness and accuracy. Assume responsibility for the identification of problems affecting people, processes or products within supervised activities and recommend solutions. Report all incidents and complaints to the executive team. Represent the company for external and internal events. Oversee the administration of Point of Sale, Inventory Tracking, and other retail software systems. Maintain and ensure adherence to all sales, transaction, receiving, fulfillment, store operations, inventory, and all other SOPs, training manuals and methodology. Oversee the career development plans for all dispensary staff including ensuring the administration of training and other development activities. Implement and ensure the use of internal communication tools to promote transparent and sufficient intercompany communication. Computer & equipment operations necessary for running an office/retail center (POS systems, Word, Cannabis ERP, Tableau, Excel/Google Sheets, and office equipment such as copiers/telephone systems). Ensure the use of internal communication tools to promote transparent and sufficient intercompany communication. Exemplify company culture and participate in cultural initiatives to promote employee retention. Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity. Acts as a role model for our Core Values and Mission Statement. Prepare and deliver to leadership accurate reports on sales, safety, hiring, payroll and other company data. Responsible for working in admissions, fulfillment and inventory when assigned. Cross training is a requirement. Responsible for all presentability guidelines for the store including organization and execution of cleaning, merchandising, N…

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