Dispatcher - Weekend Shift

Dispatcher - Weekend Shift Coordinate Service. Support Drivers. Keep Transportation Running Smoothly. zTrip | North America's Largest Taxi Transportation Provider At zTrip, reliable transportation starts with strong operational support behind the scenes. We're looking for a detail-oriented and motivated Dispatcher - Weekend Shift to help coordinate service coverage, support drivers, and ensure passengers receive safe, dependable transportation throughout the weekend. This role is ideal for someone who thrives in a fast-paced environment, enjoys real-time problem-solving, and can confidently balance multiple priorities while maintaining exceptional communication with drivers, customers, and internal teams. Benefits & Perks Competitive Pay Medical, Dental, Vision, and Life Insurance Paid Time Off (PTO) and Paid Holidays 401(k) with Company Match Career Growth Opportunities Professional Development and Training Stable, Team-Oriented Work Environment Opportunity to Make a Direct Impact on Daily Operations What You'll Do as a Dispatcher: Dispatch & Service Coordination Dispatch and assign drivers to ensure efficient trip coverage and service availability Monitor trip activity and transportation operations throughout the shift Adjust driver assignments and schedules as service demands change Identify and resolve service delays, coverage gaps, and operational challenges Help maintain on-time service and maximize operational efficiency Ensure seamless communication between drivers and operations teams Driver Support Serve as a primary point of contact for drivers during weekend operations Provide trip details, route information, and schedule updates Assist drivers with operational issues and trip-related questions Communicate service changes and important operational updates Support drivers in delivering safe, reliable, and efficient transportation services Customer Service & Communication Assist customers with transportation inquiries and trip-related concerns Provide accurate updates regarding service status and scheduling Resolve customer concerns professionally and efficiently Coordinate solutions for service interruptions and scheduling changes Help create a positive customer experience through responsive communication Administrative & Operational Support Maintain accurate dispatch records, trip logs, and operational documentation Complete data entry and administrative tasks as required Assist with reporting and operational tracking Ensure compliance with company policies and procedures Support daily workflows that contribute to overall service success Team Collaboration Work closely with operations, customer support, and management teams Share important service updates and operational information Assist with process improvement initiatives and special projects Foster a positive, professional, and team-focused work environment Qualifications of a Dispatcher: Preferred Experience Previous experience in dispatching, transportation, logistics, scheduling, customer service, or operations coordination preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Ability to make sound decisions in a fast-paced environment Strong problem-solving and critical-thinking skills Experience with dispatching, scheduling, or fleet management software is a plus Proficiency with basic computer applications and data entry Valid driver's license required What Makes a Successful Dispatcher: Strong attention to detail and organizational skills Ability to stay calm and focused under pressure Excellent customer service and communication abilities Resourceful, proactive, and solution-oriented mindset Ability to prioritize tasks and adapt to changing operational needs Dependable, team-oriented, and committed to operational excellence Schedule Weekend Shift: Friday, Saturday & Sunday | 4:00 AM - 2:00 PM Why Join zTrip? Join a company that helps keep communities connected every day Play a key role in supporting…

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