Dispatcher Trainee

PLEASE NOTE: Once you submit a completed application, a one-page background will be sent. You will have 72 hours in which to complete and return. Please keep an eye on your junk/spam folders as well. Note: The hours for this position - 6am-6pm OR 6pm-6am, 365/24/7 operation, nights/days, holidays, and weekends. WHO WE ARE: The Wood County Dispatch Center has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in Criminal Justice and a passion to help the members of our community, please consider joining our team! WHAT WE OFFER: In addition to who we are, Wood County team members are offered competitive salaries, and excellent benefits, including: *Health Insurance - we offer low premiums and low deductibles, with excellent coverage! Dental Insurance Vision Insurance Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.! 457 deferred compensation plan Vacation and Sick Time - Start accruing for both on your first day! 10 Paid Holidays Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses Life Insurance Short and Long-Term Disability Wellness Incentive Plan Public Student Loan Forgiveness (PSLF) Program Ability to earn comp time after 40 hours worked CURRENT OPPORTUNITY TO JOIN OUR TEAM: The Wood County Dispatch Center has an immediate opening for a Dispatcher Trainee, and to establish an eligibility list for future vacancies. This job classification consists of public safety telecommunications calls for service, and radio transmission to the Wood County Dispatch Center - Public Service Answering Point (PSAP). This provides the vital first-link between the citizens and various emergency services of Wood County, which directly contributes to the safety and well-being of service agencies and the public. RESPONSIBILITIES The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Dispatcher Trainees should expect to work weekends, holidays, and nights. A. ESSENTIAL FUNCTIONS Dispatcher Trainee — Observe, learn, and put into practice how to receive and process emergency and non-emergency calls while completing comprehensive training in emergency communications. Gather and accurately document critical information, prioritize calls based on urgency, and learn to coordinate appropriate police, fire, EMS, and other emergency responses. Operate CAD, telephone, radio, and related communication systems while maintaining professionalism, confidentiality, accuracy, and composure in high-pressure situations. Work closely with experienced dispatchers and emergency personnel to develop proficiency in call-taking, radio communications, incident documentation, and established emergency response protocols. Wage Progression: The Dispatcher Trainee will be compensated at the trainee rate during the training and probationary period. Upon successful completion of the required training and probationary period, generally expected within six months, the employee will advance to Grade G, Step 1 on the Wood County Wage Structure. The training period may be extended at the discretion of the Dispatch Manager when additional time is needed to successfully complete training requirements. 1. Observe tenured and fully trained Dispatchers answer all incoming non-emergency and emergency calls to the Wood County Dispatch Center to learn what is expected when a trainee begins to answer calls. From questioning the caller, the Dispatcher will determine the type of service needed; establish priorities for the calls for service, determi…

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