Dispatcher - Towing

Under the supervision of the Dispatch Manager, this full-time position will assist with Tidewater Express Inc. (TEI) dispatching duties. The dispatchers are responsible for answering the TEI phone. This position will work first shift, Monday through Friday, with some weekend and weekday night dispatching duties if needed. Dispatcher Responsibilities: Answer emergency and non-emergency calls and document important information Use phone and computer to direct wrecker drivers and road service technicians to the appropriate location/task Prioritize and organize calls according to urgency, customer requests, and predetermined schedule Maintain frequent communication with drivers and techs on the status of calls Responds to and takes immediate action to resolve customers and driver/tech problems Reply to customer emails regarding truck and heavy equipment tows Understand tow truck loading and tow/recovery rigging basics, or the ability to quickly learn Making, answering, and directing phone calls and the distribution of messages Data entry into the Tidewater Express Inc accounting system and filing records as needed Ensuring the correct paperwork is complete and prepared according to corporate procedures Any other duties as assigned by the Dispatch Manager or the wrecker division Director of Operations Requirements: Must have a valid driver’s license and a clean driving record Ability to work under pressure Strong knowledge of emergency response procedures Should have a “team first” attitude and maintain our team atmosphere even in hectic times Maintain a safe work environment Must have interpersonal and communication skills Proficient in MS Office and data entry Must pass a pre-employment drug screening Benefits: Medical, Dental and Vision insurance coverage Medical insurance paid 100% by TEI at 5 year work anniversary Life insurance policy Simple IRA with TEI matching contribution PTO, Holiday, and Bereavement pay E04JI800i19n409i8fw

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