Dispatcher - Tinton Falls

American Residential Services, through its A. J. Perri Plumbing, Heating, Cooling business, provides residential HVAC, plumbing, and electrical services. The HVAC Dispatcher coordinates technician scheduling, routing, customer appointments, and real-time service adjustments in a fast-paced, high-volume office environment.
Responsibilities
• Dispatch HVAC service technicians efficiently to meet cu
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stomer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the HVAC service platform and dispatch system
• Communicate with technicians and customers to provide updates on HVAC service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive
Skills
• Proven experience as a Dispatcher
• Experience managing 15–20+ technicians in a fast-paced environment
• Ability to manage a high-volume workload (200+ daily appointments) with accuracy
• Strong proficiency in Google Maps and manually routing calls
• Prior experience in dispatch, scheduling, or call center environments
• Strong communication, customer service, and problem-solving skills
• Excellent multitasking abilities with the ability to remain calm under pressure
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with Northern and Southern New Jersey geography preferred
• HVAC or home services preferred
Benefits
• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days (low-cost medical plans available)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career advancement opportunities within a national service network
Company Overview
• American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services. It is a sub-organization of Yes!. It was founded in 2006, and is headquartered in Memphis, Tennessee, USA, with a workforce of 5001-10000 employees. Its website is http://ars.com.

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