DISPATCHER, SPECIALTY CARE TRANSPORT

Description WHAT IT'S LIKE AT SGMC HEALTH Purpose . No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place. Excellence . We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service. Team Spirit. We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment. Award Winning Performance. We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides. WHY YOU WILL LOVE SGMC HEALTH SGMC has great benefit options, depending on the role that you are going into– including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below: Low Healthcare Insurance Premiums 401(k) with employer match Paid Time Off (PTO) Employee discounts Company paid life insurance Short-Term and Long-Term Disability Cancer Insurance Accident Insurance Pet Insurance Tuition Reimbursement On-the-job training and skills development Opportunities for growth and advancement Employee Assistance Program JOB LOCATION : EMS Station One DEPARTMENT: SPECIALTY CARE TRANSPORT SCHEDULE: Full Time, 12 HR Night Shift, 7P-7A Position Summary The Dispatcher is a critical conduit of information between all customers and stakeholders of SGMC Health Specialty Care Transport (SCT). The Dispatcher utilizes computer-aided dispatching software, 2-way radios, and telephones, as well as other modes for technology to answer, triage, and schedule transports for the SCT Division. The Dispatcher utilizes GPS mapping software to monitor and follow transports to ensure the safe and timely delivery of patients and crews to their destinations. The Dispatcher must be available to work up to 12-hour rotating shifts while allowing for 10 hours of rest prior to shift and attend all required training and education programs as required by the department or organization. EDUCATION High school diploma or GED equivalent required. Experience Experience as a dispatcher or EMT strongly preferred. Must have excellent customer service and service recovery skills. KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of Microsoft Office suite. Working knowledge of telephone systems and telephone etiquette. Working knowledge of the functioning and maintenance of 2-way radio systems, or the ability to learn. Thorough knowledge of basic medical terminology and the ability to triage requests based on scripted questions and answers. PREFERRED QUALIFICATIONS NREMT Basic or higher preferred. WORKING CONDITIONS - ADA INFORMATION Works in acute care hospital, non-clinical office setting. Considerable sitting, standing, stooping, or bending. May occasionally require long, irregular or flexible work hours. Mental effort to assess, to plan and make or recommend decisions in complex environment. Vision, hearing, and comprehension requirements to see computer screens, hear telephone and radio communication via headset, and comprehend process incoming and outgoing information. See What All Of The Hype Is About https://www.youtube.com/watch?v=_DeqKw8xk54

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