Dispatcher - Skilled Trades & Field Service Operations

About the Role APS Integrated is seeking an experienced, organized, and proactive Dispatcher to coordinate daily field operations across our skilled trades divisions. This individual will help ensure technicians are efficiently scheduled, jobs are properly assigned, and customers receive timely communication. The ideal candidate has several years of dispatching experience in HVAC, plumbing, electrical, pool services, general contracting, or a similar trades-based environment. Prior ServiceTitan experience is strongly preferred, particularly with technician scheduling, dispatch boards, job management, and field service coordination. This role requires sound judgment, clear communication, and the ability to manage competing priorities. Key Responsibilities Dispatching & Scheduling · Coordinate daily schedules and dispatch technicians across multiple business units. · Assign jobs based on technician availability, skill sets, location, workload, and job priority. · Monitor the dispatch board throughout the day and adjust schedules as needed. · Manage emergency calls, urgent service requests, cancellations, and schedule changes. · Communicate schedule updates and job assignments to technicians and management. · Coordinate technician availability, job durations, travel times, and appointment windows. ServiceTitan & Systems Management · Use ServiceTitan to manage dispatching, scheduling, job assignments, and technician activity. · Maintain accurate job statuses, appointment details, and customer information. · Monitor technician progress and identify scheduling conflicts or delays. · Ensure jobs are properly assigned and updated throughout the service lifecycle. · Identify workflow inefficiencies and support improvements to dispatch procedures. Customer & Internal Communication · Communicate professionally with customers regarding appointment windows, delays, and schedule changes. · Coordinate with Customer Service Representatives, General Managers, Project Managers, and field technicians. · Escalate urgent customer concerns, scheduling conflicts, and operational issues. · Maintain clear communication between office personnel and field teams. Operational Support · Monitor daily workload and help maximize technician productivity. · Identify opportunities to reduce unnecessary travel time and improve route efficiency. · Assist management with daily scheduling reports and operational visibility. · Support consistent dispatch procedures across company divisions. · Maintain accurate documentation and accountability within ServiceTitan. Qualifications & Experience Required · 3+ years of dispatching experience, preferably within the skilled trades or field service industry. · Strong organizational skills and the ability to manage multiple priorities simultaneously. · Excellent verbal and written communication skills. · Ability to remain calm and make sound decisions in a fast-paced environment. · Strong computer skills and proficiency with Microsoft Office and scheduling systems. · Dependable, detail-oriented, and capable of working independently. Preferred · Previous ServiceTitan experience, particularly with the Dispatch Board, Scheduling features, estimating, and invoicing. · Experience dispatching HVAC, plumbing, electrical, pool service, or general contracting technicians. · Familiarity with field service management software and customer management systems. · Experience coordinating multiple technicians across departments or business units. · Understanding of technician productivity, job prioritization, and service operations. What We're Looking For We want someone who takes ownership of dispatching and understands that effective scheduling directly impacts customer satisfaction, technician productivity, and company perfor…

View the full posting and apply