Dispatcher / Scheduler / Administrator

Montana 911 – Home of Talon Services and 911 Plumbing & Heating Location: Great Falls, Montana Pay: $15.00–$20.00 per hour (part-time); BOE (full-time) Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Montana 911 is a new brand founded on old principles of honesty, integrity, and work ethics. We are growing and seeking a dependable, organized, and customer-focused Dispatcher / Scheduler / Administrator to support our growing home and commercial services operations. This position may be structured as either: Full-time, Monday through Friday from 8:00 a.m. to 5:00 p.m., with a one-hour lunch; or Part-time, with a consistent morning or afternoon schedule. The position reports to the Owners. Primary Responsibilities Answer incoming customer calls professionally and courteously. Schedule and dispatch plumbing and service appointments. Coordinate daily schedules with technicians and field personnel. Maintain accurate customer, job, and scheduling information. Communicate appointment updates, delays, and service details to customers. Assist with customer follow-up and outreach to residential and commercial clients. Support invoicing, document management, data entry, and other administrative functions. Help maintain an organized and responsive office environment. Escalate customer, employee, scheduling, or operational issues appropriately. Qualifications Previous dispatching, scheduling, administrative, or customer-service experience is preferred. Experience in plumbing, HVAC, construction, property services, or another home-services business is strongly preferred. Strong telephone and written communication skills. Ability to manage multiple priorities without losing accuracy or follow-through. Comfortable working with computers, scheduling platforms, email, and basic office software. Professional, composed, and solutions-oriented when working with customers and field personnel. Basic Expectations Every member of our team is expected to demonstrate: Reliable attendance and punctuality. Honesty, accountability, and good judgment. Respectful treatment of customers, coworkers, and vendors. A professional, customer-facing appearance and attitude. Careful attention to detail. Consistent follow-through on assigned responsibilities. A willingness to follow established procedures and communicate promptly when assistance is needed. We are looking for someone who understands that dispatching and administration directly affect the customer experience, technician productivity, invoicing, and the overall success of the company. Job Types: Full-time or Part-time Pay: $15.00–$20.00 per hour Expected hours: To be determined based on the selected schedule Work location: In person Pay: $15.00 - $20.00 per hour Expected hours: 20.0 – 40.0 per week Benefits: 401(k) 401(k) matching Health insurance Paid time off Work Location: In person

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