Dispatcher / Scheduler

Position: Dispatcher/Scheduler Program and Location: RYDE Transit - Kearney Responsibilities: Ensure timely, dependable, cost effective operation of transit program. Continually monitor transit service to ensure most efficient utilization. Maintain effective communication between divers and other staff regarding safe and efficient operations of transit vehicles. Monitor system to ensure passengers are picked up and dropped off in a timely manner. Exercise discretion and independent judgment in communicating with all contacts. Customer service agent for the agency. Tasks and Duties : Receive and schedule incoming requests from passengers for ride scheduling. Help resolve passenger concerns and complaints. Perform duties of driver, as needed and when tasked with operating transit vehicles, obey all laws governing the operations of transit vehicles in the state of Nebraska. Perform paperwork and other office duties to ensure efficient operation of Transit program. Qualifications : Must possess and maintain a valid Nebraska Driver’s License. Must pass a pre-employment and ongoing Drug and Alcohol screen. Must pass a pre-employment and ongoing Department of Motor Vehicles Record Check. Must pass a pre-employment and ongoing Abuse and Neglect Registry Check. Must be able to stoop, bend, kneel and lift. Must be able to properly operate and maintain various vehicles in the agency fleet. Must have a comprehensive knowledge of computers and related programs. Must have comprehensive time management skills. Must have a high degree of customer service skills. Must keep all agency matters confidential. Required Skills: Must be able to work in a fast paced environment and be able to multi task. Strong organizational and record keeping ability. Excellent oral and written communication skills. Promote a positive and enthusiastic image. Relate to and communicate with various personalities and possess an awareness of human needs. Ability to establish and maintain an effective working relationship with the general public as well as other agency employees. Position Requirements: High School Diploma or Equivalent. Prior experience in dispatching and scheduling a plus, but not required. Bi-lingual candidate a plus, but not required. Schedule/Hours: Position is part-time, 20+ hours a week. Monday through Friday 10:30am - 2:30pm and additional hours when needed by the RYDE Program. Pay Rate and Benefits: Starting hourly wage of $16.00. Benefits are not available for this position. For more information, call Charles McGraw or Lori Guthard at 308.865.5677 or email Charles at cmcgraw@mnca.net and Lori at lguthard@mnca.net. #hc272817

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