Dispatcher/Scheduler

Schedule: Monday - Friday, 7:30-4:00 Qualifications: · 2+ years in a dispatch and/or scheduler role · 2+ years in customer service · Must have strong logistic, multi-tasking, communication skills and be detail oriented · Effective problem solving and decision-making skills · Excellent organizational, prioritization, adaptability, and time management skills · Proficiency in scheduling software · Basic arithmetic skills · Must be able to work in a fast paced, team environment · Knowledge of central Illinois map & locations Job description: · Answering a high volume of inbound calls and making outbound calls to customers to schedule appointments · Answering inbound calls and making outbound calls to service technicians in the field · Manage technician schedules and keep customers informed · Maintain efficiency when scheduling & completing appointments · Communicate with customers via texting & email · Schedules and dispatches service calls to the technicians · Verifying Technician time and material used · Reschedule jobs that were not completed · Proactively filling technicians schedules due to cancellations · Provide excellent customer service Job Type: Full-time Pay: From $45,000.00 per year Benefits: 401(k) Health insurance Paid time off Vision insurance Experience: Dispatching: 2 years (Required) Work Location: In person

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