DISPATCHER/ROUTING SPECIALIST @ TRANSPORTATION, 8HRS, CONT.
Spokane Public SchoolsDescription As a Spokane Public Schools staff member, you'll uphold our commitment to creating a loving and collaborative learning community where all students belong and thrive. We are looking for team members who embrace differences, have a desire to work with a diverse community of learners, have a heart for the humans they serve, work as a team, grow and reflect through feedback, are lifelong learners and positive problem solvers. The Dispatcher/Routing Specialist serves as a central operational and communication hub for district transportation services. This position assists in coordinating the transportation of students to and from school and district-sponsored activities by designing, maintaining, monitoring, and adjusting safe, efficient, and cost-effective transportation routes. Using computerized routing, GPS, and communication systems, the Dispatcher/Routing Specialist supports daily transportation operations, responds to real-time issues, and communicates effectively with drivers, school staff, families, vendors, and administrators. This position reports to the Transportation Manager(s). Hours/Day: 8 Continuing Role School Year Position (260 Days / 12 Month & 220 Days/10 Month) Daily Start/End times: TBD Anticipated Start Date: TBD Benefits -Medical/Dental/Vision through SEBB (School Employee Benefits Board) are provided for employees who work at least 630 hours per academic year. Additional benefits may include vacation, sick, personal days, and paid holidays. Often, positions have additional pay provisions above what is represented on the salary schedule, all in accordance with the applicable collective bargaining agreements (if applicable) as negotiated. SALARY: Level 2 on the Professional Technical Salary Schedule. Experience increments depend on experience in the same or similar permanent position within a Washington State public school. Responsibilities Utilize computerized routing software, scheduling, and GPS systems to design, maintain, monitor, and adjust assigned routes and shuttles while meeting established time, efficiency, and safety requirements. Serve as a primary communication point between drivers, school administrators, parents/guardians, vendors, and district staff using radio, phone, and electronic communication systems. Provide real-time dispatch support by monitoring routes and responding to traffic conditions, weather impacts, road construction, delays, equipment issues, and emergencies. Read, interpret, and analyze maps for route planning, adjustments, and troubleshooting. Communicate orally and in writing with transportation staff and drivers regarding route details, changes, assignments, required equipment, and operational updates. Assist in resolving transportation-related concerns including student behavior issues, parental inquiries or complaints, route disruptions, and service changes in accordance with district procedures. Schedule and assign drivers for special activities including field trips, extracurricular programs, and athletic events. Serve as a key contact for school personnel to coordinate transportation needs and resolve service issues. Work with transportation vendors and multiple software systems to ensure accurate and timely integration of student, driver, and route data. Coordinate with staff, agencies, and vendors to ensure district and student transportation needs are met, including notifying stakeholders of route, bus, or schedule changes. Monitor compliance with state pupil transportation regulations, district policies, and applicable laws; assist with data collection and preparation of required reports. Provide backup dispatch and routing support for areas not primarily assigned, as needed. Prepare, compose, and process transportation-related correspondence, memoranda, reports, and records in accordance with district standards. Create, maintain, and manage electronic and hard-copy files, including confidential records, to ensure accurate and up-to-date information.…