Dispatcher - Police Department

POLICE DISPATCHER To be considered your application must be submitted by 5:00pm on November 13, 2026 DEFINITION To receive process and transmit emergency and non-emergency calls, information requests and messages in support of law enforcement operations; to operate radio communications and teletype equipment; to perform a wide variety of responsible clerical and record-keeping functions related to dispatching and office operations; and to perform related duties and responsibilities as required. SUPERVISION RECEIVED AND EXERCISED Receives supervision from the Public Safety Communications Dispatch Supervisor. EXAMPLES OF ESSENTIAL FUNCTIONS - Essential functions may include, but are not limited to, the following: Receives and processes inquiries, complaints, information, and emergency calls from the public. Evaluates and dispatches routine and emergency radio calls to appropriate City law enforcement personnel and to units in other jurisdictions as appropriate; questions callers for specific information needed; determines proper personnel and/or equipment to be dispatched. Maintains, monitors and records contact and disposition of field patrol units on an on-going basis. Monitors multiple radio channels for information / dispatch purposes. Operates radio communication and teletype equipment in receiving and transmitting information requests to and from field patrol personnel regarding vehicle registrations, driving records, warrants, criminal records, stolen property, missing persons, and other police-related matters. Monitors and changes tapes for radio and telephone communication recording; duplicates tapes as required. Performs tests on equipment to ensure proper operation and reports maintenance needs to the supervisor. Monitors security cameras and security alarm panels and dispatches appropriate personnel / equipment as required. May train and review the work of trainees if so qualified. Performs various clerical work as required, including but not limited to preparing and maintaining accurate records, compiling, and preparing statistical reports from operational records kept, entering, and retrieving computer data, preparing computer-generated reports, copying, and filing documents, sending and receiving faxes, greeting and assisting office visitors, and typing a variety of records, reports, forms, correspondence and other materials. Operates a variety of communications equipment in the performance of daily tasks, including radio systems, telephone systems, telecommunications equipment for the hearing impaired, recording equipment, computer systems, etc.; operates general office equipment. Assists in maintaining clean and orderly work areas. MINIMUM QUALIFICATIONS Knowledge of: Proper operations of a two-way radio communications system. Modern office practices and technology, including the use of computers for word and data processing, record-keeping and report writing, and proper telephone techniques. English usage, spelling, grammar, punctuation, and vocabulary. Safe work practices. Ability to: Read, learn, understand, and apply pertinent federal, state, and local laws, rules and regulations. Understand and follow complex oral and written instructions independently. Perform and coordinate several tasks simultaneously. Learn the terminology, communication codes and procedures used in public safety dispatching. Use sound judgment in reacting quickly, effectively, and calmly in emergency situations. Appraise situations and people accurately and quickly and adopt an effective course of action. Communicate via radio and telephone in a clear and concise manner. Obtain accurate information when dealing with callers who are upset, afraid, injured, etc.; transmit accurate information; give accurate directions over the telephone. Learn the roads, major landmarks, geography and layout of the City and immediate areas; read and interpret road maps effectively. Prepare clear and concise records and reports. Communicate clearly and co…

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