Dispatcher – Plumbing, HVAC & Electrical Services

Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services). This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish. If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you. What You’ll Do Dispatch and coordinate technicians for service calls, projects, and emergency work Prioritize calls based on urgency, location, and technician skillset Act as the main point of communication between customers, technicians, and internal teams Monitor technician schedules, job progress, and route efficiency in real time Provide technicians with accurate job details, scope, and customer expectations Ensure jobs are properly documented, completed, and ready for billing Review work orders for accuracy, including not-to-exceed limits, materials, and labor Communicate updates, delays, and issues proactively to customers Assist in troubleshooting scheduling conflicts and last-minute changes Support technicians in the field with logistics, directions, and job information Maintain accurate records of calls, schedules, and job activity in dispatch software Ensure all required job checklists, photos, and documentation are completed Help drive customer satisfaction through clear communication and follow-up What We’re Looking For Dispatch experience in a service-based or trade environment (REQUIRED) Experience in Plumbing, HVAC, Electrical, or similar field service industry strongly preferred Strong understanding of how field technicians operate day-to-day Ability to prioritize and make quick decisions under pressure Excellent communication skills, both with customers and field teams Highly organized with strong attention to detail Comfortable managing multiple jobs, schedules, and priorities at once Strong problem-solving skills and ability to think on your feet Experience with dispatching or field service software is a plus Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction. Pay: $25.00 - $35.00 / hour Benefits: Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) 401(k) matching Job Type: fulltime Schedule: Monday to Friday On call Day shift Overtime Education: No education required Work location: On-site Brighton. 3637 S Old US Hwy 23, Brighton, MI, 48114

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