Dispatcher (Part-time M, W, F)

POSITION SUMMARY Seeking a part-time person to work Mondays, Wednesdays and Fridays. This position provides customer service to clients calling for transportation services. Schedules rides and assigns drivers to meet customer needs. ESSENTIAL FUNCTIONS 1. Coordinates schedules and assigns Drivers to and from scheduled destinations. 2. Develops daily driver schedules and adjusts schedules/routes due to cancellations, time changes, weather, driver availability, etc. 3. Maintains records of daily riders, destinations and fares; completes written reports accurately and in a timely manner. 4. Provides information about services to callers and collects passenger information to determine program eligibility; provides referrals to other transportation resources and assists as needed with scheduling referred rides. 5. Other duties as assigned. MINIMUM REQUIRED QUALIFICATIONS High School Diploma and previous work experience as a dispatcher or related work. Valid Michigan Driver’s license. Pass a criminal background check. KNOWLEDGE, SKILLS, AND ABILITIES Ability to communicate clearly and concisely in both written and verbal form. Knowledge of Rochester and Oakland Township streets, businesses and neighborhoods. Ability to read street maps and adjust driving routes to road conditions, weather, construction and other hazards. Ability to establish and maintain effective work relationships with others. Skill in managing multiple projects and prioritizing multiple tasks and demands. Ability to establish and maintain accurate records of assigned activities and operations. Ability to maintain confidentiality and discretion regarding business-related informaiton, reports and conversations. Knowledge of computer software including word processing, spreadsheet and database applications. Ability to follow established policies and procedures. Job Type: Part-time Pay: From $20.00 per hour Benefits: Employee discount Paid time off Application Question(s): Are you able to work 8 hours on Mondays, Wednesdays and Fridays? Education: High school or equivalent (Required) Ability to Commute: Rochester, MI 48307 (Required) Work Location: In person

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