DISPATCHER/OFFICE ASSISTANT

Overview Join our dynamic team as a Dispatcher/Office Assistant, where you will play a vital role in coordinating towing and road service operations and providing exceptional administrative support. This energetic position offers an exciting opportunity to streamline logistics, enhance communication, and ensure smooth vehicle dispatching within a fast-paced environment. You will be the central point of contact for drivers, clients, and internal teams, ensuring all services are executed efficiently and accurately. If you thrive in organized settings, possess excellent communication skills, and enjoy multitasking, this role is perfect for you! Responsibilities Manage incoming calls and emails to coordinate dispatching activities, providing clear and professional communication with drivers, clients, and internal staff. Schedule and assign services digitally using vehicle dispatch software and transportation management systems such as Towbook or similar platforms. Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, optimize routes, and ensure timely services in compliance with DOT regulations. Enter data accurately into logistics databases, including breakdown details, pricing and completion statuses to maintain up-to-date records. Support fleet management activities by coordinating vehicle maintenance schedules and tracking vehicle usage through fleet management tools. Skills Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes. Basic understanding of local cities and towns. Familiarity with vehicle dispatch software and GPS tracking tools to monitor fleet movements effectively. Excellent organizational skills with the ability to prioritize tasks efficiently in a busy environment. Outstanding communication skills—both verbal and written—to manage phone calls professionally while practicing proper phone etiquette. Analysis skills to interpret data from GIS, GPS, and other sources for route optimization and operational improvements. Ability to handle multiple responsibilities simultaneously while maintaining attention to detail. This role offers a rewarding opportunity to be at the heart of our towing and road service operations while developing your skills in logistics technology and customer service excellence. If you're motivated by organized workflows, thrive on problem-solving, and enjoy supporting a team dedicated to efficiency—apply today! Pay: $20.00 - $30.00 per hour Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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