Dispatcher - Night Shift

Cedar Grove Organics is looking for a Dispatcher to join our Seattle based team. The Dispatcher will be responsible for managing the day-to-day production and operations of our drivers. In the position, you will be working closely with the Operations and Sales team to schedule drivers, resolve customer care issues, maintain reports, assign responsibilities, and other tasks as assigned. This is a night shift position, working Tuesday thru Saturday, 2:00AM to 11:00AM . Why Cedar Grove? Cedar Grove is a local, family-owned business with deep roots in the Seattle area dating back to 1938. Cedar Grove plays a critical role in the Puget Sound’s recycling infrastructure and sustainability efforts, diverting more than 350,000 tons of yard waste and food scraps from landfills annually. With two processing facilities in Maple Valley and Everett, Cedar Grove is a local manufacturer providing green jobs in King and Snohomish Counties. Cedar Grove produces wholesome, nutrient-rich compost that is sold to businesses, governments and residents, ensuring consumers have access to locally produced, recycled products. Essential Duties and Responsibilities : Coordinate the daily operations to the specified goals, requests and expectations of the Operations Manager. Professional phone etiquette and strong customer services skills. Resolve workflow problems and conflicts by analyzing impediments and organizing work to maximize use of personnel and material resources. Answer phones and effectively dispatch customer service calls to drivers. Schedule drivers and perform routing functions. Dispatch Will-Calls. Review daily paperwork for completeness, accuracy and detail. Assist Sales and Customer Service with preparation of manifests and/or other paperwork as needed. Interact with Operations and Sales staff in resolving customer care issues. Maintain daily spreadsheets and other reporting as requested by Sales manager and Operations Manager. Prepare staff work schedules and assign responsibilities fairly. Ensure completion of daily production and work orders by reviewing and monitoring services and tasks assigned to staff members. Communicate maintenance, operational, and production issues timely, and within the establish protocol. Effectively communicate and coordinate daily work flow with other managers. Adherence to and compliance with all Cedar Grove management and reporting requirements. Performance of other duties as assigned to staff members. Performs other duties and/or tasks as assigned. Required Skills : Previous dispatch and routing experience a plus. Good verbal and written communication skills are essential Must interact effectively with all departments and divisions as a team Ability to multi task Strong attention to detail a must. Computer skills; MS word, excel and outlook. Strong communication skills (verbal, written and interpersonal). Presentation skills (speaking to small and large groups). Education/Certification : Graduation from high school or a GED equivalent. Required certifications may vary depending on actual work performed. Experience/Other: Three or more years of progressively responsible related experience. Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities. Solid waste and recycling industry experience. Must have a valid and current State of Washington driver’s license PHYSICAL DEMANDS: To successfully perform the essential duties of this position, an individual must be able to sit at a desk for (seven) or more hours per day, and frequently lift and carry objects up to (20 pounds). Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions. LIMITATIONS AND DISCLAIMER : The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees…

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