Dispatcher/Moving Coordinator

Job Summary We are seeking an organized and detail-oriented Dispatcher/Moving Coordinator to join the team at Easy Moving Calgary South Ltd. In this role, you will coordinate residential and commercial moving services, manage daily schedules, organize transportation logistics, and maintain effective communication between customers, moving crews, and drivers. The successful candidate will help ensure timely service delivery, efficient use of company resources, and a positive customer experience. Duties and Responsibilities Schedule and coordinate residential and commercial moving appointments, assigning moving crews, vehicles, and equipment according to customer requirements. Plan and optimize daily routes and schedules to ensure timely arrivals and efficient transportation of household and office belongings. Communicate with customers, drivers, and moving crews by phone and email to confirm appointments, provide updates, and resolve scheduling issues. Monitor the progress of moving jobs, track vehicle locations and job status, and respond to delays or unexpected changes. Maintain accurate records of bookings, customer information, moving schedules, service orders, and job completion details. Prepare and maintain moving-related documentation, including work orders, inventory lists, delivery instructions, and service records. Provide professional customer service by responding to inquiries, coordinating service requests, and addressing customer concerns. Assist with estimating and confirming moving service requirements, including labour, vehicle capacity, and equipment needs. Coordinate the allocation of moving supplies, equipment, and personnel to support daily operations. Perform general administrative duties, including data entry, document processing, record keeping, and updating scheduling systems. Identify opportunities to improve scheduling efficiency, reduce unnecessary travel time, and enhance overall moving operations. Qualifications Previous experience in dispatching, logistics coordination, transportation, moving services, or a related administrative role is an asset. Knowledge of transportation scheduling, route planning, shipment coordination, and general logistics procedures. Proficiency in data entry, record keeping, and the use of computer systems, scheduling software, and Microsoft Office applications. Strong organizational and analytical skills, with the ability to prioritize tasks and manage multiple moving appointments simultaneously. Excellent verbal and written communication skills and professional telephone etiquette. Ability to coordinate effectively with customers, drivers, and moving crews in a fast-paced work environment. Strong attention to detail and the ability to maintain accurate customer and operational records. Ability to resolve scheduling conflicts, respond to changing priorities, and work independently when required. Knowledge of Calgary and surrounding areas is an asset. This position offers an opportunity to contribute to the daily operations of Easy Moving Calgary South Ltd. by ensuring efficient scheduling, reliable coordination of moving services, and a high standard of customer satisfaction. Pay: From $31.84 per hour Expected hours: 45.0 per week Benefits: Dental care Extended health care Flexible schedule On-site parking Wellness program Work Location: In person

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