Dispatcher/Manager

Iconic Garage Door Services is looking for an experienced Dispatcher to join our growing team. This is not an entry-level position. Candidates must have previous ServiceTitan experience and experience working in the garage door service industry. We are looking for someone who can take ownership of a busy dispatch board, effectively manage technicians throughout the day, and understand how proper dispatching impacts customer service, technician productivity, and company revenue. What You'll Do Manage the daily technician schedule using ServiceTitan Dispatch technicians based on location, skill level, job type, availability, and priority Monitor the dispatch board throughout the entire day Communicate directly with technicians regarding job status and schedule changes Adjust schedules quickly when cancellations, emergencies, call-outs, or delays occur Minimize technician drive time and gaps between appointments Help maximize technician productivity and daily revenue Keep customers updated regarding scheduling and technician arrival times Monitor cancellations and work to refill available appointment times Review upcoming schedules and identify coverage issues before they become problems Make sure jobs are properly progressed and closed in ServiceTitan Maintain accurate customer, job, and technician notes Coordinate with CSRs, sales, service management, installers, and other departments Make sure all field technicians are accounted for before the end of the day Escalate customer or technician concerns to management when necessary REQUIRED Qualifications Please do not apply unless you meet the following requirements: Garage door service industry experience ServiceTitan experience Previous dispatching/scheduling experience Experience managing multiple field technicians Strong understanding of routing and geographic scheduling Excellent communication skills Strong organizational and multitasking abilities Ability to stay calm and make decisions in a fast-paced environment Strong attention to detail and follow-through Dependable and accountable The Person We're Looking For Great dispatchers don't simply fill appointment slots. You should understand how to look at the entire board and determine who should run which call, where technicians are located, what their strengths are, how much drive time is involved, which customers need priority, and where the best opportunities are for the company. We want someone who stays ahead of the schedule instead of reacting to problems after they happen. Work Location 100% in-house at Iconic Garage Door Services' corporate office. Why Iconic Garage Door Services? We're a growing, family-owned Arizona company that takes pride in providing excellent service to our customers while building a strong team and company culture. We are looking for someone who wants more than just another dispatch job. We want someone who wants to take ownership of their position, contribute to the company's growth, and build a long-term career with Iconic. If you know ServiceTitan, understand the garage door business, and know how to run a busy dispatch board, we want to talk to you. Apply today and tell us about your garage door industry and ServiceTitan experience. Pay: $24.57 - $29.59 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Tell me about your dispatch manager experience Experience: Dispatch Manager : 2 years (Required) Work Location: In person

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