Dispatcher Manager

Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing, heating, air and electrical company located in NJ, PA and DE. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, Harris has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community. Harris has an immediate need for an enthusiastic, self-motivated Dispatcher Supervisor . Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager. Salary: $60k to $70k **SERVICE TITAN EXPERIENCE A PLUS!** DUTIES AND RESPONSIBILITIES: Coordinate and manage the scheduling of staff and dispatch of technicians Resolve any issues or delays in the dispatch process Ensure effective communication within the team and handle escalated complaints Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person Recruit, train, and monitor the performance of dispatch team members Prepare and present performance reports for upper management Develop processes that make the dispatch department more efficient Proactively gain and maintain a full understanding of our portfolio of products and services Effectively summarize and relay information Achieve productivity standards and goals set by the company while maintaining high quality Work well independently within guidelines and complete work without requiring follow up Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory Understand and communicate expectations, following and firmly executing processes Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met Dedication to providing superior customer service Job Type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Weekend availability Experience: Dispatching: 2 years (Preferred) Work Location: In person

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