Dispatcher Level 2 – Second Shift

Makarios Logistics Solutions is seeking an experienced Level 2 Dispatcher with a strong background in transportation routing, route optimization, and freight coordination to join our second-shift operations team. This is not an entry-level dispatch position. We are looking for someone who has hands-on experience building and managing delivery routes, coordinating multiple drivers, and making real-time routing decisions in a fast-paced transportation environment. This is a fast-paced, high-energy position that requires the ability to think quickly, manage competing priorities, and make sound decisions under pressure. Our dispatch environment can be demanding, with multiple drivers, time-sensitive deliveries, and constantly changing operational needs. The right candidate will thrive in this type of environment, remain organized under pressure, and be comfortable making decisions independently while maintaining a high level of accuracy and customer service. The ideal candidate understands how to build efficient routes while accounting for delivery windows, geographic locations, driver availability, customer requirements, and changing operational priorities. Beyond routing, this position requires strong attention to detail, independent problem-solving, and the ability to take ownership of daily transportation operations. Our dispatchers are responsible for ensuring freight is picked up and delivered accurately, on time, and with the proper documentation. Key ResponsibilitiesRouting & Route Optimization Independently plan, build, and optimize daily pickup and delivery routes for a fleet of local delivery vehicles. Organize routes based on geographic efficiency, delivery appointments, customer time windows, driver availability, and operational priorities. Evaluate route assignments to minimize unnecessary mileage, drive time, and inefficient vehicle utilization. Make real-time routing adjustments in response to delays, additional pickups, missed appointments, and changing customer requirements. Coordinate multiple drivers and routes simultaneously while maintaining awareness of shipment status and service commitments. Identify opportunities to consolidate stops, improve route density, and maximize fleet efficiency. Understand how routing decisions impact labor costs, vehicle utilization, customer service, and overall operational performance. Ensure drivers receive accurate routing information, shipment details, and special delivery instructions. Dispatch & Freight Coordination Monitor active routes throughout the shift to ensure pickups and deliveries are completed on schedule. Communicate with drivers regarding route changes, customer requirements, and operational issues. Coordinate freight recoveries, missed pickups, and additional delivery requests. Prioritize time-sensitive shipments and make adjustments to protect customer commitments. Maintain accurate shipment and dispatch information in company systems. Coordinate with warehouse personnel to ensure freight is staged and prepared for scheduled departures. Shipment Accuracy & Documentation Verify shipment information, including delivery addresses, reference numbers, piece counts, and special handling instructions. Monitor completed deliveries and ensure Proof of Delivery (POD) documentation is received and accurate. Identify discrepancies between assigned shipments, driver activity, and completed deliveries. Follow up on missing documentation and unresolved shipment issues. Ensure customer-specific delivery requirements are communicated and followed. Customer Service & Problem-Solving Respond promptly and professionally to operational emails and customer inquiries. Provide accurate shipment updates and communicate service exceptions. Identify potential service failures before they occur and take corrective action. Independently resolve routine and intermediate-level dispatch and transportation issues. Escalate significant operational problems when management involvement is nec…

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