Dispatcher - full time day/night shifts
Jerry's TowingJob Description Dispatcher – Day & Night Shifts Jerry’s Towing, part of Midwest Star Group, provides professional light-duty and heavy-duty towing, recovery, roadside assistance, and transportation support throughout western and central Wisconsin and the Twin Cities region. With decades of industry experience, modern towing and recovery equipment, and a 24/7 dispatch operation, our team assists in
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dividual motorists, commercial fleets, law enforcement agencies, and other business partners when dependable service matters most. Our dispatchers are the communication hub of the operation.
Every shift brings different challenges, from helping a stranded motorist to coordinating equipment for a commercial breakdown or accident recovery.
The Towing
Dispatcher receives service requests, gathers accurate information, determines the appropriate response, and coordinates drivers and equipment so customers receive timely and professional assistance. This is a full-time, year-round, in-person position. Day and night shift opportunities are available.
Because
Jerry’s Towing operates 24 hours a day, 365 days a year, schedules may include weekends and holidays. Answer incoming calls from customers, commercial accounts, law enforcement agencies, truck drivers, and roadside-assistance partners.
• Gather complete and accurate information, including the customer’s location, vehicle type, service need, destination, and any known safety concerns.
• Evaluate incoming calls and assign the appropriate driver, tow truck, or recovery equipment based on location, urgency, availability, and service requirements.
• Prioritize and coordinate multiple service calls while responding to changing conditions throughout the shift.
• Monitor driver locations, job status, and equipment availability using dispatch and GPS technology.
• Provide customers and business partners with accurate status and estimated-arrival updates.
• Relay messages and coordinate information between drivers, customers, managers, law enforcement agencies, and office personnel.
• Respond professionally to customer questions, concerns, and complaints, including during stressful or emergency situations.
• Work collaboratively with drivers and other dispatch team members to maintain coverage and keep operations running smoothly.
• Protect confidential customer, company, and account information. Dispatchers make a direct impact on our customers, drivers, and daily operations. You will join an experienced team that takes pride in helping people, serving the community, and keeping motorists and commercial vehicles moving safely. If you are dependable, enjoy solving problems, and want a stable position where no two shifts are exactly the same, we would like to meet you. Professional and compassionate customer-service approach.
• Basic computer proficiency and ability to learn dispatch, GPS, mapping, phone, and communication systems.
• Dependable attendance and ability to arrive on time for scheduled shifts.
• Ability to work an assigned day or night schedule that may include weekends and holidays.
• Ability to work in an office environment that involves extended periods of sitting, computer use, and frequent telephone communication. Previous experience in towing dispatch, transportation, logistics, roadside assistance, call-center operations, or customer service.
• Familiarity with Wisconsin and Twin Cities-area roads, communities, and major highways.
• Experience using dispatch software, GPS tracking, mapping applications, multiline telephone systems, or two-way communication equipment.
• General understanding of vehicle types, towing services, roadside assistance, or commercial trucking. Medical, dental, and vision coverage, with the company contributing 70% toward premiums.
• Kavira supplemental healthcare coverage provided at no cost for employees and their families.
• Voluntary short-term disability, long-term disability, accident, and critical illness coverage.
• Retirement plan with a 3