Dispatcher - Full Time

Position Summary Operates communication equipment to process requests for assistance. Dispatch personnel and equipment to emergency and non-emergency scenes. Dispatchers are the key link in the communication chain between the public and emergency service responsible for ensuring the safe completion of every chain. Position Accountabilities Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Consistently and accurately adheres to all NHS EMS standard operating guidelines, policies, procedures and practices. Efficiently operates computer to input and retrieve various data entry functions including, but not limited to dispatch logs, and various other records. Efficiently operates machines including, but not limited to, computer systems, keyboards, adding, calculating, facsimile, printers, shredders, telephones, two-way radios, scanners and duplicating machines. Efficiently type a minimum of 30 words per minute with 90% accuracy. Consistently adheres to standard operating guidelines, policies, procedures and practices regarding the protection and respect of confidential patient and employee information, and looks out for and reports deficiencies. Strong organizational skills required with the ability to effectively follow up as needed. Timely completes all required documentation with appropriate and accurate information. Consistently adheres to safe workplace standard operating guidelines, policies, procedures and practices, and looks out for and reports deficiencies. Shares responsibility for security of buildings and personnel by monitoring security cameras and doors. Timely completes incident reports as required or as necessary to assure proper documentation to protect NHS EMS staff, the company, and the patient. Attend required meetings and training sessions necessary to maintain efficiency, accuracy and knowledge. Maintain an acceptable attendance record, with regular and reliable attendance, on site at a designated NHS EMS workplace. Performs regular cleaning duties to maintain a clean, neat and safe work environment Operates telephone console and other specialized equipment to receive and place emergency and non-emergency calls. Other equipment may include special procedures to communicate with the deaf and non-English speaking callers Questions caller to determine nature of problem and number of personnel and equipment needed and provides pre-arrival instructions with the use of computer-aided dispatch software and other software Operates two-way radio to communicate with ambulance crews, law enforcement and fire departments, and other personnel and agencies in emergency and non-emergency situations. Utilizes proper radio techniques, and etiquette according to the EMS systems, FCC regulations and Cherokee County 911 Communications Center and Ambulance Service 17. Standard Operating Procedures. Performs basic medical care to assist walk-in patients until an ambulance can be obtained The dispatcher may be called upon from time to time to provide public relations type work in the community. Be responsible for the on duty position and to not leave the position until proper relief is obtained. Shares responsibility for crew safety while on ambulance calls by maintaining communications and dispatching assistance when needed. Demonstrates ability to respond quickly and make decisions using good judgment under stress in hazardous situations and human relationships. Ability to work efficiently and effectively in a multi-tasking high stress environment. Excellent decision making ability while performing under stressful conditions Ability to appropriately respond to rapidly changing circumstances and ever changing technological systems. Must have a general knowledge of Cherokee County area and the ability to read and comprehend available maps. Ability and commitment to learn and maintain advanced knowledge of the geography of the Che…

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