Dispatcher / Flight Operations Coordinator

Full-Time & Part-Time Positions Available Orange County Flight Center (OCFC) John Wayne Airport (SNA) – Santa Ana, California About Orange County Flight Center Orange County Flight Center (OCFC) has proudly trained professional pilots for more than 45 years at John Wayne Airport, one of Southern California's busiest commercial airports. As an FAA Part 141 and Part 61 flight school, we are committed to safety, professionalism, and exceptional customer service while training the next generation of aviators. We are currently seeking organized, dependable, and customer-focused Dispatchers / Flight Operations Coordinators to join our growing team. - We are seeking a highly organized and professional Flight Operations Coordinator (Dispatcher) to join our team. The ideal candidate will have a strong administrative or office management background with exceptional organizational, communication, and multitasking skills. Knowledge of aviation operations, flight schools, or dispatch procedures is preferred, but candidates with excellent administrative experience and a willingness to learn will be strongly considered. This position is essential to the safe and efficient operation of our FAA Part 141 flight school and requires outstanding attention to detail, the ability to follow Standard Operating Procedures (SOPs), and the ability to thrive in a fast-paced aviation environment. Key Responsibilities · Coordinate daily flight operations, aircraft scheduling, and instructor assignments. · Schedule aircraft and flight instructors efficiently while maximizing fleet utilization. · Immediately update aircraft availability and return aircraft to the schedule as soon as they are released from maintenance or become available. · Communicate scheduling updates promptly with instructors, dispatch staff, maintenance personnel, student advisors, and management. · Maintain accurate dispatch records and ensure all scheduling information is current. · Welcome students, visitors, and prospective customers while providing exceptional customer service. · Answer incoming telephone calls and emails professionally. · Monitor aircraft scheduling conflicts and proactively resolve operational issues. · Assist students with appointments, flight scheduling, and training coordination. · Follow all Orange County Flight Center Standard Operating Procedures (SOPs) and departmental policies. · Maintain dispatch records and documentation in preparation for FAA inspections and Part 141 audits. · Ensure dispatch operations comply with FAA regulations, company policies, and operational procedures. · Maintain a high level of attention to detail when preparing and reviewing operational records. · Process vendor invoices promptly and accurately, ensuring they are entered into the accounting system on time. · Assist with maintaining organized office files, operational records, and administrative documentation. · Support management with special projects and operational initiatives as assigned. · Work collaboratively with maintenance personnel to minimize aircraft downtime and maximize aircraft availability. · Help maintain a professional, safe, and organized work environment. Required Qualifications · Previous office, administrative, operations, or customer service experience. · Exceptional organizational and time-management skills. · Strong attention to detail and accuracy. · Ability to manage multiple priorities in a fast-paced environment. · Excellent verbal and written communication skills. · Outstanding customer service skills with the ability to build positive relationships with students, instructors, and customers. · Strong conflict resolution and dispute-handling skills, with the ability to remain professional, calm, and solution-oriented when addressing customer concerns or operational challen…

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