dispatcher / Field Operation Coordinator

Job Summary Handy Squad Home Services – San Antonio, TX Full-Time Position Are you organized, a great communicator, and someone who enjoys keeping things moving? Do you thrive in a fast-paced environment where no two days are exactly alike? Handy Squad Home Services is growing, and we're looking for a dependable, organized, and proactive Dispatcher to join our office team. This is an important position within our company. You'll be the central point of communication between our customers, office staff, and field technicians. Your job is to keep our daily operations running smoothly, ensure our handymen stay productive, and provide an excellent experience for our customers. What You'll Be Responsible For: Daily Scheduling & Dispatching Coordinate and dispatch approximately 9 field technicians throughout the day. Build and manage daily schedules to maximize technician productivity. Monitor job progress and adjust schedules when delays, cancellations, or unexpected issues arise. Coordinate return visits and follow-up appointments. Make sure technicians have the information they need before arriving at a job. Customer Communication Answer incoming customer calls and assist with scheduling requests. Communicate appointment times, schedule changes, and job updates. Handle customer questions and concerns professionally. Follow up with customers when necessary to ensure a positive experience. Field Team Support Maintain consistent communication with technicians throughout the day. Help technicians resolve scheduling and logistical issues. Coordinate material pickups and job-related needs. Ensure technicians are following company procedures and documenting jobs properly. Office & Administrative Responsibilities Review estimates and work orders for completeness and accuracy. Proofread estimates for spelling, mathematical errors, and missing information. Verify required job photos and estimate sheets are attached in our system. Coordinate with our sales team and service manager when technical questions or unusual job situations arise. Keep accurate notes and documentation in our scheduling software. Help prepare the following day's schedule. What We're Looking For: Excellent verbal and written communication skills. Strong organizational and time-management abilities. Comfortable handling multiple tasks simultaneously. Confident speaking with customers and field technicians over the phone. Ability to remain calm and professional when things get hectic. Problem solver who can think on their feet. Detail-oriented with strong follow-through. Dependable, punctual, and takes ownership of responsibilities. Previous dispatching, scheduling, customer service, or office coordination experience preferred. Computer proficiency required. Experience with scheduling or CRM software is a plus. The Right Person for This Position: We're looking for someone who takes initiative rather than waiting to be told what to do. You should be comfortable making decisions, communicating expectations, holding people accountable, and keeping multiple moving parts organized. This person needs to be friendly and approachable but also confident enough to manage a busy schedule and keep our field team on track. What We Offer: Competitive hourly pay based on experience. Full-time, stable employment. Opportunity to grow with an expanding company. Supportive office environment. An important role within an established and growing home services company. Position: Full-Time Location: San Antonio, TX Company: Handy Squad Home Services, Inc. Interested? Apply today! We look forward to meeting you. Pay: $24.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: Paid time off Work Location: In person

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