Dispatcher

American Sewer and Drain Inc. is seeking a Dispatcher to support daily operations from our onsite location in Davison, MI. Position Summary As a Dispatcher, you will be the primary point of contact for incoming service requests and will help coordinate schedules to ensure teams are dispatched efficiently and customers receive timely communication. This role is essential in maintaining smooth day-to-day service operations while supporting a professional customer experience. You will balance multiple priorities, communicate clearly with field teams, and use structured information to route requests appropriately. Your attention to detail and calm, organized approach will help keep workflows on track. Key Responsibilities Receive and process inbound service calls, requests, and customer questions in a timely, professional manner Coordinate dispatching activities to assign jobs, update schedules, and support field team readiness Communicate job details accurately between customers and service teams, including priorities and relevant notes Maintain organized records of requests, appointments, and job status updates throughout the day Identify scheduling conflicts and escalate issues as needed to ensure service continuity Required Qualifications High school diploma or equivalent Demonstrated ability to handle phone and in-person communication professionally Strong organizational skills with the ability to manage competing priorities in a fast-paced environment Basic aptitude for learning internal systems and maintaining accurate work records Reliability and the ability to work effectively as part of an onsite operations team Preferred Qualifications Prior experience in dispatching, scheduling, customer service, or coordinating service operations Familiarity with job scheduling and tracking for field-based teams Experience managing high call volumes while maintaining accuracy and responsiveness Comfort with documenting detailed information and following established processes Compensation Hourly rate: $17.00 or more depending on experience

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