Dispatcher

Transdev in Portland, OR is hiring a Dispatcher. The Dispatcher performs a variety of functions to ensure the efficient delivery of quality transportation services to customers. This role is responsible for ensuring the safe, effective, and timely delivery of transit services provided by subcontracted transportation providers through the supervision and dispatching of Operators. Available Schedules: Monday – Friday, 8:30am – 5:00pm Monday – Friday, 9:30am – 6:00pm Transdev is proud to offer: Competitive starting pay of $23.00 per hour Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Application Deadline: December 5, 2026 Key Responsibilities: Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services. Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day Monitoring and address dispatch alerts Calling clients to verify trip information related to reported member no shows Answering phone calls from providers to assist with address issues Record and report all incidents and accidents to the applicable manager Document and report provider no-shows or on-time-performance issues Ensure schedule compliance Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers. Monitor and enforce system for compliance with State and Federal regulations, Company policy. Ensure a safe environment for the operation of service. Generate accurate operational records for the purpose of reporting and analysis. Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management. Perform day-to-day dispatch services from the Control Center and various field locations Provide feedback on drivers’ performance Perform additional duties and responsibilities as needed and/or assigned Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Possess valid authorization to work in the United States required High school Diploma or General Education Degree (GED) required Working Knowledge of Ecolane software preferred Knowledge of GPS and GIS systems Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Working knowledge of OBSS preferred Bilingual communication skills are a plus. Must provide own working equipment (i.e. laptop, computer, etc.) Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required. Must be able to read a map and possess knowledge of the service area. Must be able to work flexible hours. Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers. Physical Requirements: Must be able to work shifts or flexible work schedules as needed. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Work environment will be a combination of both indoors and …

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