Dispatcher

Dispatcher Superior Service Transport (SST) | Salt Lake City, Utah About SST Superior Service Transport (SST) is a family-owned regional LTL carrier serving Utah and Northern/Central Nevada. We are committed to reliability, exceptional service, and investing in our employees. Position Summary SST is seeking an organized, fast-paced Dispatcher to coordinate daily LTL pickup and delivery operations, manage real-time route disruptions, support drivers, and ensure safe, efficient freight movement across our service area. Key Responsibilities Morning Dispatch & Assignments: Issue manifests, assign trailers, verify freight contents, and ensure drivers have required paperwork, equipment, and delivery instructions before departing the yard. Tracking & ETA Management: Use TMS and GPS tracking to monitor driver progress, anticipate delays during peak windows, and provide proactive arrival updates to customers and account managers. Exception & Disruptions Handling: Resolve real-time disruptions (traffic, breakdowns, dock delays) by dynamic sequence adjustments or reassigning late pickups to nearby drivers. On-Demand Pickups: Evaluate fleet locations, capacity, and legal Hours of Service (HOS) throughout the day to integrate same-day "hot" pickup requests without breaking schedules. Compliance & Dock Coordination: Track driver HOS via Electronic Logging Devices (ELDs) and coordinate inbound trailer unloading with terminal dock supervisors. Communication & Administration: Maintain clear communication with drivers, customers, and dock teams while staying on top of emails, shipping documentation, and dispatch system updates. Qualifications Required Adaptability & Multitasking: Ability to thrive in a fast-paced environment, handle multiple priorities (emails, paperwork, dispatch), and pivot plans with short notice. Customer Service & Communication: Strong interpersonal skills to interact with drivers, customers, and team members while maintaining full visibility of fleet locations. Education & Experience: High school diploma/GED; 23 years of experience in transportation, logistics, dispatching, or customer service. Technical Proficiency: Experience with Google Workspace and standard dispatch software. Preferred Qualifications LTL & Operations Experience: Background in LTL trucking operations or dock coordination. Fleet Systems & Regulations: Hands-on experience with TruckMate, Samsara, and DOT/HOS regulations. Benefits Competitive pay Medical, dental, and vision insurance Paid time off and holidays 401(k) retirement plan Career advancement opportunities & family-oriented culture Join the SST Team If you excel at quick problem-solving, operational coordination, and driver support in a dynamic environment, apply today. Superior Service Transport is an Equal Opportunity Employer. Experience and License Requirements Dispatcher

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