Dispatcher - Eligibility List

About Toronto Community Housing Corporation Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system. Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work. Vacancy Type: Full-time Temporary Hourly Range: $36.69 - $38.01/hour Work Details (Days/Hours): Rotating 12-hour shifts: Day, Afternoon, Evening and Nights; Including evenings and weekends; 42 hours per week. Hybrid Eligible No Affiliation: OPSEU Local 529 Division and Department Community Safety Unit Location: 90 Wildcat Road Number of Vacancies: Various Existing/New Job: Existing Grade: SEC1 Vacancy Status Existing Candidate List or Eligibility List: Eligibility List What we offer In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including: Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities; Three (3) weeks paid annual vacation days, increasing with years of service; Four (4) paid personal days; Defined benefit pension plan with OMERS, includes 100-per-cent employer matching; Health and dental benefits; Employee and family assistance program; Maternity and parental leave top up (93% of base salary); Training and development programs including tuition reimbursement of $1500 per calendar year. Fitness membership discount; Make a difference Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available. To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing's Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety. As a critical member of our emergency communications team, you’ll utilize your expertise and knowledge in this field to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto. We are looking for individuals who can work in a fast paced environment, utilizing their crisis intervention and multi-tasking sills, to assess and respond to telephone calls from the public. You will also dispatch and monitor a team of Special Constables throughout the City of Toronto. What you’ll do Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral Provide exceptional customer service to all callers Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations Initiate Police, Fire and Ambulance response when appropriate Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times Record, document and maintain sensitive and confidential information within a law enforcement re…

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