Dispatcher

Dispatcher Rogue Valley Heating, Cooling, & Electrical Rogue Valley Heating, Cooling, and Electrical is looking for a Dispatcher to join our team. We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Rogue Valley Heating, Cooling, & Electrical, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service. Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities... and we are here to support and work with you every step of the way! Summary: We are currently seeking a detail-oriented, customer-focused individual to join our team. The individual in this role will be responsible for coordinating field capacity by assigning the right technician to the right job. You will play a crucial role in assisting our staff and our skilled technicians by providing on-site support. Candidates should possess excellent analytical and communication skills, as well as a keen interest in learning about the HVAC industry. Compensation: $20 - $25 per hour, Depending upon experience Schedule: Monday – Friday Work Location: Grants Pass, OR. This is an onsite, in-person position . Benefits: · Company paid Medical · Company paid Dental · Company paid Vision · Company paid Emergent Medical Transport program · Company paid Life Insurance · 401k with company match · Paid PTO · Bonus programs, for eligible positions · Company vehicle and gas card, for eligible positions Responsibilities, include but not limited to: Maintain the daily service/field schedule and dispatch technicians based on job priority, location, skills, availability, and business needs. Monitor technician progress and job status and proactively adjust schedules to address delays, cancellations, emergencies, or open capacity. Communicate arrival updates, changes, and next steps clearly to customers and field staff. Maintain accurate job notes, technician availability, dispositions, and schedule changes in ServiceTitan. Coordinate with CSRs, service managers, warehouse/parts, and sales/installation teams to resolve scheduling barriers. Review completed or open jobs for required follow-up and ensure unassigned work does not fall through the cracks. Use dispatch and performance data to support efficient routing, technician utilization, and customer response time. Create Purchase Orders for Service calls, order parts and monitor order status through job scheduling. Qualifications: High school diploma or GED required. 2+ years of dispatch, scheduling, call-center, logistics, or home-services coordination experience preferred. HVAC, plumbing, electrical, or field-service industry experience strongly preferred. Strong proficiency with ServiceTitan or comparable scheduling/dispatch software. Geographic knowledge, routing judgment, and ability to manage a live schedule. Accurate data entry and ability to monitor multiple systems/communications simultaneously. Excellent communication, composure, and conflict-resolution skills. Strong prioritization and ability to make decisions quickly with incomplete information. Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path. “We like what we do, and you will too!” We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pre-employment screening inc…

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