Dispatcher

Department: Charlotte Area Transit System Department Salary: $25.00 - $34.64 Commensurate with Experience Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it. SUMMARY The Rail Dispatcher supports the real-time coordination of rail transportation service by communicating operating instructions, tracking service conditions, and maintaining accurate dispatch records in accordance with established procedures. Reporting to the Assistant Manager of Rail Dispatch, this role helps ensure that rail service is supported through timely communication, accurate information handling, and consistent execution of dispatch responsibilities during both routine operations and service disruptions. This position is responsible for managing assigned dispatch duties within established service, communication, and escalation protocols. The Rail Dispatcher works closely with operators, field supervisors, and other transportation personnel to communicate service-related instructions, monitor operating conditions, document delays and events, and support response to abnormal situations. The role requires attention to detail, clear communication, and the ability to remain organized and effective in a fast-paced, safety-sensitive operating environment. The Rail Dispatcher also supports implementation of service bulletins, operational notices, and dispatch procedures and helps maintain continuity of information across the transportation function. This role is a frontline position within the dispatch pathway and contributes directly to the safe, reliable, and coordinated execution of daily rail service. Major Duties and Responsibilities Dispatch Operations and Service Coordination Perform assigned dispatch duties in support of safe, reliable, and coordinated rail transportation service. Manage service communications and dispatch activity within assigned responsibilities, territories, or operating areas in accordance with schedules, service priorities, and established procedures. Support daily transportation operations by relaying service instructions, updates, and operating information to the appropriate personnel. Monitor assigned operating conditions and help maintain continuity of dispatch support throughout the shift. Carry out dispatch responsibilities in a timely, accurate, and professional manner. Communications and Information Flow Communicat…

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