Dispatcher - DSR

DSR Role Overview The DSR schedules and coordinates technician dispatch, communicates with customers regarding appointment times and service updates, and serves as a customer’s primary point of contact for service scheduling. This role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment. What You Bring 1-2 years of customer service, dispatch, or call center experience. - Strong organizational and multitasking skills. - Excellent verbal and written communication skills. - Proficiency with scheduling/dispatch software and CRM systems. - Ability to remain calm and professional under pressure. Key Responsibilities Schedule and dispatch technicians to service calls based on availability, location, and skill set. - Communicate with customers regarding appointment confirmations, arrival windows, and updates. - Monitor technician schedules and adjust routing to accommodate same-day changes or emergencies. - Answer inbound calls and respond to customer inquiries regarding service requests. - Maintain accurate records of dispatch activity and customer interactions in the CRM/scheduling system. - Coordinate with technicians and service managers to ensure timely completion of jobs. - Escalate complex customer issues or scheduling conflicts to the DSR Lead or Supervisor DSR as needed. - Support other administrative and customer service tasks as assigned.

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