Dispatcher

Location: Lake Zurich, IL Schedule: Full-Time | Monday–Friday | Staggered shifts based on operational coverage Compensation: $21 - $27 / hour Benefits: 100% Company-Paid Healthcare for Employees and Their Dependents 4% 401(k) Match Paid Time Off & Holidays Competitive Hourly Wage Paid Training with Clear Growth Paths Career Growth Opportunities in a Fast-Growing Company We’re looking for a Dispatcher who thrives under pressure, thinks on their feet, and loves solving problems. You’ll maximize technician productivity and drive daily revenue across our plumbing, sewer, and septic departments, working alongside another dispatcher to send the right technician to the right call at the right time. If you’re organized, decisive, and adaptable, and you like days that are never the same, this role is for you. What You Bring Sound decision-making and problem-solving under pressure Ability to multitask and prioritize as conditions change Clear, confident, professional communication Team-first mindset and willingness to collaborate with your fellow dispatcher Strong organization, attention to detail, and follow-through Ownership of your decisions, with good judgment on when to escalate Comfort learning dispatch software and scheduling systems Understanding of how daily decisions affect business results Ability to work in a drug-free environment What You’ll Do Manage and adjust technician schedules throughout the day to maximize productivity and revenue Match technicians to jobs based on expertise, priority, and customer needs Monitor job progress and status changes in real time Make quick, confident calls when emergencies, cancellations, or delays arise Hit daily, weekly, and monthly calls-ran goals while maximizing Sold Hours Minimize downtime, drive time, and scheduling gaps Keep technicians, customers, and internal teams informed of schedule changes Complete daily job debriefs, invoice reviews, and job closeouts Plan upcoming schedules so departments are ready to meet their goals Spot scheduling challenges and recommend solutions Partner with the Customer Experience team to maximize booking opportunities and capacity Schedule: Full-time position Day shift Monday to Friday Staggered start and end times to support technician coverage Flexibility to assist with operational needs when schedules change About Us At Great Lakes Wastewater (GLW) — the parent company of A&J Sewer Service and Tidy Tank Plumbing, Sewer & Septic — we're on a mission to Set a New Standard — for our people, our customers, and our industry. Our Dispatch team plays a critical role in our success. They keep our technicians moving, make decisions that directly impact company revenue, and help ensure our customers receive the service they deserve. Our core values — Be a Pro, Deliver Wow, Own Your Craft, Serve the Team, and Play to Win — guide everything we do. Why Join Our Team? Great Lakes Wastewater is a fast-growing, family-owned business of 50+ employees with a strong reputation built on trust, service, and consistency. Professional, supportive work environment A team-driven approach where dispatchers support each other Clear expectations, measurable goals, and structured training Leadership that listens, values input, and invests in its people Opportunities to grow within Dispatch, Operations, and Leadership roles Here, your decisions matter. You'll play a direct role in how efficiently our teams operate, how well we serve customers, and how successfully our departments perform. Watch this video to learn more about what it's like to work here and be part of our team: https://youtu.be/B9a9s__H-nI?si=Ba_W3YCR1j5rfVUf Apply Today If you're dependable, adaptable, confident in your decision-making, and ready to be part of a team that works together to win every day, we'd love to hear from you. Equal Opportunity Statement GLW is proud to be an equal opportunity employer. We do not discriminate in hiring or employ…

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