Dispatcher
Hero Training AcademyOverview We are seeking a detail-oriented Dispatcher to coordinate freight movements and support daily shipping and receiving operations. This role works closely with carriers, drivers, warehouse teams, customers, and internal departments to keep shipments on schedule and maintain accurate records. Experience with transportation management systems, supply chain operations, or 3PL environments is preferred. Duties Coordinate and track freight shipments, pickups, deliveries, and appointment schedules. Communicate shipment updates, delays, and changes to relevant parties. Enter and maintain accurate shipment, order, and carrier information in company systems. Support shipping and receiving activities, including preparing and reviewing related documentation. Monitor shipment status and help resolve routing, scheduling, or documentation issues. Review operational data to identify discrepancies and support timely decisions. Use transportation management systems and other tools, such as AS400 or SyteLine, to manage dispatch and shipment records. Maintain organized records and follow established procedures for accuracy and service. Skills Strong communication skills and professional phone etiquette when working with drivers, carriers, customers, and colleagues. Experience with data entry, typing, and multi-line phone systems. Familiarity with freight coordination, shipping and receiving, and supply chain processes. Knowledge of transportation management systems and 3PL operations is an advantage. Experience with AS400 and/or SyteLine is preferred. Good analysis skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. Ability to manage multiple requests, maintain accurate records, and follow through on time-sensitive details. Pay: $18.21-$32.36 per hour Expected hours: 30.0 – 40.0 per week Benefits: On-site parking Work Location: In person