Dispatcher

Dispatcher ProDirect Laboratory PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job description Position Highlights: We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Dispatcher. Dispatcher will dispatch operations, coordinate driver routes, manage scheduling, communicate with dental offices, and work closely with production departments to ensure efficient workflow and timely case delivery. About us: Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence. Office Based: ProDirect Dental Laboratory 102 Chubb Avenue, Suite 102 Lyndhurst, NJ 07035 Key Responsibilities: Schedule and confirm a high volume of pickups and deliveries for numerous clients. Run, export and manage reports from our software for expected shipments. Make and receive calls to our drivers to help coordinate client appointments. Create driver routes for the following day Effectively communicate with drivers and Customer Service team Schedule Fedex pickups for clients Strong team player with the ability to support the Route Specialist team Strong customer service orientation, soft skills and supportive demeanor to support our drivers Prevent schedule conflicts by understanding the geographic area and utilizing a map Effectively communicate status updates, reports, deadlines, etc. Able to run daily reports Bilingual - Spanish Qualifications High school diploma or equivalent required. Minimum of 5 years of dispatch, logistics, transportation, or delivery coordination experience. Prior supervisory or leadership experience preferred. Experience in a dental laboratory, healthcare, medical logistics, or related field is highly desirable. Strong organizational and multitasking skills. Excellent communication and customer service abilities. Proficiency with dispatch software, Microsoft Office, and scheduling systems. Ability to work under pressure while managing multiple priorities. Knowledge of New Jersey roadways and surrounding service areas is preferred. Skills · Leadership and team management · Route planning and logistics coordination · Problem-solving and decision-making · Time management · Attention to detail · Customer relationship management · Scheduling and resource allocation Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today! Job Type: Full-time Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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