Dispatcher

Description: Job Title: Dispatcher Reports To: Operations Manager Division/Department: GHM/Operations Level of Work: Level I Position Summary: Under the general supervision of the Production Lead or their designee, the Dispatcher uses dispatch reports and prioritized schedules to anticipate work center requirements. Through close liaison with department leads, the Dispatcher monitors work center status and keeps designated personnel informed of issues impacting production. The Dispatcher performs a variety of clerical and coordination duties to ensure the accuracy of information and the timely distribution of materials and appropriate paperwork to work centers. Key Results Areas by level of work: Level I: Quality – Complete and accurate work performed efficiently Production Quality and Efficiency Routinely reviews dispatch reports and prioritized schedules to anticipate production requirements. Ensures travelers, burn/nest lists, drawings, and other required documentation are accurate and distributed to the appropriate work centers. Monitors traveler status, completed operations, past-due items, and incorrect entries to support accurate and timely production. Facilitates the movement of materials and parts in the proper sequence to support production schedules and minimize delays. Maintains accurate records and promptly communicates production constraints, material delays, and scheduling concerns. Follow Instructions – Oral and/or Written Follows established procedures, production schedules, work instructions, and direction from the Production Lead or their designee. Communicates priorities and sequencing requirements to individual work centers. Maintains required files and records and prepares regular or special reports as requested. Performs other duties as assigned by the manager or their designee. Safety and Housekeeping Follows established safety policies and procedures while performing dispatch and material-handling activities. Ensures excess materials are properly stored or returned to the warehouse. Maintains organized work areas and material levels to minimize space restrictions and support safe, orderly operations. Wears required personal protective equipment (PPE) and follows applicable safety requirements. Continuous Improvement Suggestions Identifies and communicates opportunities to improve dispatch processes, material flow, documentation accuracy, and production efficiency. Remains receptive to feedback and suggestions from team members and other departments. Communicates recurring issues or potential improvements to the appropriate personnel. Professional Development Demonstrates initiative, a positive attitude, and a willingness to learn new processes and responsibilities. Cross-trains and assists in other departments performing dispatch functions as needed. Seeks opportunities to expand knowledge of production processes, scheduling, and applicable ERP/MRP systems. Job Duties: Routinely reviews dispatch reports to anticipate production requirements. Distributes travelers, burn/nest lists, and drawings to work centers as materials are requisitioned to ensure operations are completed on time. Monitors traveler status, observing completed operations, past-due items, and incorrect entries. Regularly audits travelers and closes operations as required. Keeps the Production Lead informed of constraints, material delays, incorrect labor entries, and deviations from the production plan. Expedites material delays or stockouts with the appropriate departments. Informs the Production Lead and Operations Manager of parts or materials that may be required or are no longer necessary. Facilitates the movement of parts into, within, and out of the department according to the proper sequence of operations. Distributes materials or information to work centers as needed to ensure timely completion of operations. Ensures excess materials are properly stored or returned to the warehouse. Uses dispatch reports and schedu…

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