Dispatcher/Customer Service Representative

We are seeking a dynamic and highly organized Dispatcher and Customer Service Representative to join our team. In this role, you will coordinate service technicians and our customers, collect job deposits and final payments upon completion. You will be responsible getting jobs booked in an efficent manner to make sure we are quick to respond to our customers and our techs time is well spent. This position offers an exciting opportunity to be at the heart of our logistics network, ensuring smooth vehicle dispatching while providing top-tier support to our customers. Duties Coordinate and schedule vehicle dispatches using transportation management systems. Enter data accurately into logistics platforms. Monitor GPS tools for real-time location tracking to optimize routing Collaborate with internal teams on fleet management. Work closely with Accounts Receivable, and Sales. Proven experience with Home Service scheduling and dispatching, fleet management. Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting tasks Familiarity with Home Service platforms such as Service Fusion, Service Titan, Pro Home. Knowledge of GPS technology, GIS mapping tools, and vehicle dispatch software for efficient route planning Excellent communication skills—both verbal and written—and the ability to manage multi-line phone systems effectively Demonstrated organizational skills with attention to detail in data entry and record keeping Ability to work under pressure in a fast-paced environment while maintaining professionalism on the phone and in internal communication Experience with fleet management practices, and logistics operations preferred Strong analysis skills for evaluating routing options,, and operational efficiencies

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