Dispatcher/Customer Service Representative

ExpressIt is the Northeast’s innovative leader in reliable same-day delivery and trucking. For over 40 years, we have been servicing clients in over 25 different industries, from Manchester, NH to Philadelphia, PA. Since 1981, we’re committed to providing the highest level of service and experience for our clients. We deliver It the way they need It. We stand for excellence in performance, exceptional customer service and unparalleled support of our customers and our employees. Both 100% Women-Owned and Family-Owned, ExpressIt’s unique combination of “big company” management experience coupled with “small company” personal relationships and service has resulted in tremendous growth and opened the door for exciting opportunities ahead. The successful candidate for the role of dispatcher/customer service representative will have a robust background in scheduling, dispatching and delivering outstanding customer service. They must possess extensive knowledge of the Northeast region. Must demonstrate the ability to flourish in a fast-paced environment that requires adherence to very strict timelines. Hours during introductory training period will be 8am to 4pm and once independent, must be flexible to alternate early starts with later end times. Essential Duties and Responsibilities: · Schedule and dispatch drivers, and vehicles to appropriate locations according to predetermined schedules, customer requests or immediate needs · Relay information from drivers to customers and appropriate internal departments · Use telephones, email and text messages to contact drivers and internal departments · Keep and organize job details, customer requests, completed jobs, and customer charges for work performed · Answer all calls and prioritize according to urgency, timeliness and importance · Monitor the route and status of drivers to coordinate and prioritize their schedule · Provide drivers with information about orders, traffic, obstacles and requirements · Demonstrate a strong working knowledge of vehicle capabilities, geography, and job scheduling · Provide customers with an exceptional customer service experience answering questions about existing orders, new orders and pricing · Use computer system and dispatch/courier software to manage drivers, record customer order details, create jobs and pricing information · Manage and monitor deadlines for pickup and delivery · Adhere to very strict delivery deadlines · Effectively manage own workload, and work independently · Complete daily shift log Required Qualifications and Skills : · Outstanding customer service skills · Bachelor’s degree preferred · Ability to thrive in a stressful, fast paced environment · Minimum of 2 years of prior dispatching experience · Extensive geographic knowledge of the Northeast region · Reliable internet service and a home work environment free from interruptions · Sound judgement with the ability to think on your feet and solve problems, as they arise, daily · Ability to work independently but self-aware enough to seek help when needed · Ability to multi-task, organize and prioritize work and meet tight timelines · Extremely proficient in dispatching software or ERP systems and Microsoft Office EEO Statement: ExpressIt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

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