Dispatcher - Customer Service Representative

About Aspen Plumbing LLC Aspen Plumbing LLC has proudly served our community since December 2010. As a trusted small business, we are committed to delivering efficient, affordable plumbing solutions with professional expertise. We value our customers—and our employees—and are growing our team with that same passion and care. We are currently seeking a Full Time Dispatcher to support our main dispatcher in scheduling and managing service and construction jobs. This is a dynamic role that requires attention to detail, a strong sense of organization, and a customer-first attitude. Key Responsibilities Coordinate plumbing service and construction jobs using Housecall Pro . Coordinate both large-scale and smaller service calls. Manage and prioritize incoming customer calls with a customer-first attitude. Confirm appointments and follow up with technicians to ensure job completion. Book return visits as needed. Track technician location and time using Housecall Pro and GPS tools. Handle collections, file liens when necessary, and process payments over the phone. Handle basic permitting, Okie Locate requests, and call in permits and city inspections. Enter bills and invoices into QuickBooks accurately. Perform general office duties including filing, disinfecting common areas, and light housekeeping. Support various administrative needs as required. Set and uphold the operational standards required by the businesses and partners who hire us. Requirements Experience in service scheduling or dispatching. Familiarity collecting from customers. Permit and inspection duties. Familiarity with Housecall Pro and QuickBooks. Strong multitasking and data entry skills. Clear background check (no felonies); drug-free workplace. Strong communication and problem-solving skills . Must be organized, reliable, and comfortable in a fast-paced environment. A friendly attitude and willingness to support team goals. Pay: $17.00 - $20.00 per hour Expected hours: 38.0 – 42.0 per week Benefits: 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Ability to Commute: Broken Arrow, OK 74012 (Required) Work Location: In person

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