Dispatcher/Customer Service Representative

Ace Heating & Cooling is looking for a dependable, organized, and customer-focused HVAC Dispatcher to join our team! The dispatcher plays an important role in the day-to-day operations of our company by coordinating service calls, scheduling technicians, communicating with customers, and keeping our service department running efficiently. We are looking for someone who enjoys a fast-paced environment, has strong communication skills, and can stay organized while juggling multiple responsibilities. Key Responsibilities Answer incoming phone calls and assist customers with scheduling service appointments. Schedule and dispatch HVAC technicians to service calls, maintenance appointments, and installations. Coordinate daily technician schedules and adjust appointments as needed. Communicate with technicians throughout the day regarding job updates, scheduling changes, and customer needs. Gather important information from customers when scheduling service calls, including equipment concerns and symptoms. Prioritize emergency calls, including no-heat and no-cooling situations. Create and manage customer accounts and service jobs within our scheduling software. Monitor technician schedules and help keep daily operations on track. Follow up with customers regarding appointments, estimates, and service needs. Maintain accurate customer records and detailed job notes. Work closely with office staff, technicians, and management to ensure excellent customer service. Qualifications & Skills Excellent verbal and written communication skills. Strong organizational and time-management abilities. Ability to multitask and prioritize in a fast-paced environment. Professional and friendly phone etiquette. Problem-solving skills and the ability to think quickly. Comfortable working with computers, scheduling software, and office technology. Ability to remain calm and professional during stressful or busy situations. Dependable, punctual, and a strong team player. Previous dispatching, customer service, or office experience preferred. HVAC industry experience is a plus, but not required. We are willing to train the right person! What We're Looking For The ideal candidate is someone who: Enjoys helping people and providing great customer service. Can keep multiple things organized without becoming overwhelmed. Is comfortable communicating with technicians and customers throughout the day. Takes initiative and doesn't wait to be told what needs to be done. Has a positive attitude and enjoys being part of a team. Understands that a great customer experience starts with the first phone call! What We Offer Competitive pay based on experience. Part-time to start. Friendly, team-oriented work environment. On-the-job training. Opportunity to grow with an established local HVAC company. A supportive team that values hard work and dedication. Pay: From $13.75 per hour Application Question(s): How many years of phone experience do you have? (Answering phones, making calls, etc.) How skilled are you with computers? Experience: Customer service: 1 year (Preferred) Work Location: In person

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