Dispatcher/Customer Service Representative

Job Overview We are a busy and rapidly growing truck repair and towing company, proudly serving North Ontario with four convenient locations. Specializing in commercial and heavy-duty vehicle maintenance and repair, we are committed to keeping fleets on the road and minimizing downtime for our clients. Our team is committed to high-quality service, fast turnaround times, and customer satisfaction. We are currently looking for an experienced and dependable Weekend Dispatcher to join our team. This is a full-time position working a Thursday–Monday schedule. Key Responsibilities: Invoicing Duties: Respond to customer inquiries by phone regarding truck breakdowns, towing services and general requests Dispatch mechanics for service calls or in-shop repairs Dispatch tow truck operators based on customer location and urgency Prepare and issue accurate customer invoices Collect payments via credit card, e-transfer and other approved methods Record payments received and apply them to customer accounts Follow up with clients on overdue balances Reconcile customer accounts and investigate discrepancies Coordinate with insurance companies to open new claims and follow up on existing claims Flexible to work morning or afternoon shifts Qualifications: Diploma/Degree in business Previous transportation industry experience is required Must have own transportation Flexible to work morning or afternoon shifts Must be willing to travel between company locations as required Job Type: Full-time Pay: $45,000.00-$55,000.00 per year Experience: dispatch: 1 year (required) Willingness to travel: 25% (required) Work Location: In person

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