Dispatcher/Customer Service Representative

Apollo Heating, Air & Plumbing is growing, and we’re looking for an energetic, organized Dispatcher/CSR to join our team! This is a key position on our team. You’ll be the voice of Apollo for our customers while also coordinating our technicians and helping keep the schedule running smoothly. If you thrive in a fast-paced environment, enjoy helping people, and can confidently juggle multiple priorities, we’d love to meet you! What You’ll Do Dispatch & Scheduling Dispatch technicians efficiently based on skill set, job type, and availability Monitor the daily schedule and make adjustments throughout the day Communicate with technicians regarding job status, schedule changes, and customer needs Prioritize emergency and time-sensitive calls Help maximize technician productivity while maintaining excellent customer service Coordinate with management, technicians, and other office team members to keep the day moving Customer Service Answer incoming customer calls and provide friendly, professional service Schedule service, maintenance, and follow-up appointments Listen to customers, understand their needs, and determine the appropriate service Communicate appointment times, technician updates, and schedule changes Handle customer questions and concerns with professionalism and urgency Follow up with customers when needed to ensure a great experience What We’re Looking For Previous dispatch, scheduling, or HVAC/Plumbing experience preferred Excellent communication and phone skills Strong organization and attention to detail Ability to multitask and prioritize in a fast-paced environment Confident decision-making and problem-solving skills Comfortable working with computers and scheduling software Professional, positive, and team-oriented attitude Ability to remain calm and friendly when things get busy HVAC and/or Plumbing industry experience is a plus, but we’re willing to train the right person Why Apollo? At Apollo Heating, Air & Plumbing , our people are what make our company successful. We’re building a team that takes pride in doing things the right way, taking care of our customers, and supporting one another. If you’re a people person who loves staying organized, solving problems, and keeping things moving, this could be the perfect role for you. Join the Apollo team and help us deliver an exceptional customer experience from the first call to the completed service! Job Type: Full-time Pay: $22.00 - $26.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience: Dispatching: 2 years (Preferred) Ability to Commute: Bellevue, NE 68005 (Required) Work Location: In person

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