Dispatcher/Customer Service

Responsibilities: - Answer incoming customer calls and provide assistance and support - Resolve customer inquiries and complaints in a professional and timely manner - Utilize phone systems to handle customer interactions effectively - Analyze customer needs and provide appropriate solutions or recommendations - Communicate with customers to ensure accurate and complete information is obtained - Use GPS and GIS systems to assist with transportation planning and dispatching - Coordinate with shipping and receiving departments to ensure timely delivery of goods - Provide exceptional customer service by maintaining a positive and friendly attitude - Follow company policies and procedures to ensure customer satisfaction Skills: - Strong communication skills, both verbal and written - Proficiency in using phone systems and other relevant technology - Ability to analyze information and make informed decisions - Knowledge of transportation planning, 3PL, and shipping receiving processes - Excellent phone etiquette and customer service skills - Familiarity with GIS (Geographic Information System) software is a plus This position requires a high level of attention to detail, problem-solving abilities, and the ability to work well in a fast-paced environment. The ideal candidate will have previous experience in customer service or a related field. Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed. Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Retirement plan Work Location: In person

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