Dispatcher/Customer Service

Job Overview Join our dynamic team as a Dispatcher/Customer Service representative, where you'll be the vital link ensuring seamless transportation coordination and exceptional customer interactions. In this energetic role, you will manage dispatch operations, coordinate freight movements, and provide top-tier support to clients and drivers alike. Your proactive communication skills and attention to detail will drive efficiency across our supply chain operations, making a tangible impact every day. This paid position offers an exciting opportunity to develop your expertise in transportation management systems and customer service within a fast-paced environment. Duties Schedule and dispatch freight shipments using transportation management systems and SyteLine software to optimize routes and delivery times Communicate with drivers, carriers, and customers via multi-line phone systems, maintaining professional phone etiquette and clear communication at all times Enter data accurately into AS400 and other logistics platforms, ensuring real-time updates for shipping & receiving processes Coordinate with third-party logistics providers (3PL) to streamline supply chain operations and resolve any shipment issues promptly Analyze shipping data to identify opportunities for process improvements and cost savings within the freight movement cycle Manage shipping & receiving documentation, ensuring compliance with company policies and regulatory standards Provide exceptional customer service by addressing inquiries, resolving concerns, and maintaining positive relationships with clients and carriers Requirements Proven experience with transportation management systems, AS400, or similar logistics software Strong understanding of supply chain processes, freight management, and shipping & receiving procedures Excellent communication skills with professional phone etiquette and the ability to handle multi-line phone systems efficiently Proficient data entry skills with high accuracy; familiarity with typing quickly while maintaining attention to detail Analysis skills to interpret logistics data and identify operational efficiencies or issues Knowledge of 3PL operations, shipping regulations, and freight handling practices is preferred Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude This role is perfect for motivated individuals eager to grow their career in transportation logistics. We value clear communication, proactive problem-solving, and dedication to delivering outstanding service. Join us in keeping our supply chain moving smoothly while providing excellent support to our valued customers! Pay: $18.50-$31.87 per hour Benefits: On-site parking Work Location: In person

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