Dispatcher/Customer Service

Dispatcher – Humacao Hauling Shift : Day FLSA Status: Non-exempt Job : Administrative Support I. Job Summary Communicates back and forth with EC Waste Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes EC Waste customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses EC Waste proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Business unit dispatch center needs. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. Works with sites and the service department to optimize routes based on needs of the customer. Determines the daily level of driver staffing to provide best mix of responsiveness and productivity Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area. Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education/Experience Education: High School Diploma or G.E.D (accredited). Experience: One (1) year of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills. B. Other Knowledge, Skills or Abilities Required Computer skills with ability to handle multiple programs and systems including Microsoft Office Excel, Word, Outlook, Power Point (required) Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices Must have the desire and ability to learn EC Waste proprietary software applications "We are an Equal Opportunity Employer and take affirmative action to recruit women, protected veterans, and individuals with disabilities." If you are interested in applying, please send resume to: recursoshumanos@ecwaste.com or submit your application through our careers page at https://www.ecwaste.com/join-our-team Job Type: Full-time Pay: Up to $12.00 per hour Benefits: 401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Work Location: In person

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