Dispatcher/Customer Service

Sorce Services, LLC, a locally owned and operated waste management company is seeking a trucking dispatcher to join our team, where you will be the vital link ensuring smooth and efficient order routing to our company drivers. In this role, you will manage driver schedules, and optimize delivery routes to meet customer expectations. Your proactive communication skills and attention to detail will drive our success, supporting a seamless supply chain from start to finish.Responsibilities Coordinate and dispatch trucking operations using vehicle dispatch software and transportation management systems. Monitor GPS and GIS data to track vehicle locations, optimize routes, and ensure timely deliveries in compliance with DOT regulations. Communicate effectively with drivers, customers, and internal teams via multi-line phone systems and two-way radios , maintaining professional phone etiquette at all times. Manage scheduling and data entry tasks with logistics software. Ensure adherence to road transportation operations standards by monitoring driver hours. Handle internal communication regarding shipment updates, delays, or issues promptly to facilitate swift resolution Qualifications Proven experience in dispatching within trucking or logistics environments; familiarity with transportation planning is highly desirable. Knowledge of GIS, GPS technology, transportation management systems (TMS), and Vehicle Dispatch Software. Excellent organizational skills with the ability to multitask efficiently across multiple platforms. Exceptional communication skills for effective phone call management, customer service interactions, and internal coordination. Ability to interpret DOT regulations and ensure compliance during all phases of road transportation operations. Strong analysis skills to evaluate routing options, optimize fleet utilization, and improve overall dispatch efficiency. Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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