Dispatcher/Customer Service
Melai's TransportJob Overview The Dispatcher/Customer Service role coordinates freight activity and supports clear, timely communication across shipping and receiving operations. You’ll enter and review shipment information, respond to inquiries, and help keep transportation details organized. Your work helps colleagues coordinate shipments and gives customers dependable updates. Responsibilities Coordinate freight dispatch and shipping and receiving details, sharing relevant updates with customers, carriers, and internal teams. Use transportation management systems and related tools to enter, update, and verify shipment data. Respond to inquiries using professional phone etiquette and multi-line phone systems; communicate status changes clearly. Review records for accuracy, identify discrepancies, and support day-to-day supply chain coordination, including 3PL activity. Skills Required: Clear communication, phone etiquette, accurate data entry, typing, and practical analysis skills to manage shipment details and respond effectively to inquiries. Preferred: Familiarity with transportation management systems, freight, supply chain, 3PL operations, shipping and receiving, and platforms such as AS400 or SyteLine is an advantage. Pay: $40,000.00-$42,000.00 per year Benefits: Casual dress Dental care Extended health care On-site parking Vision care Work Location: In person