Dispatcher/Customer Service

Job Summary We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will utilize various transportation management systems and tools to assist customers with their inquiries and ensure their needs are met efficiently. Responsibilities Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction. Utilize Transportation Management, and other transportation management systems to manage customer requests effectively. Assist in transportation planning and logistics coordination to optimize delivery schedules. Perform data entry tasks accurately to maintain up-to-date customer information and records. Demonstrate excellent phone etiquette while handling incoming calls and providing solutions to customer issues. Collaborate with team members to resolve complex customer concerns and improve service processes. Document all interactions with customers in the system for future reference and analysis. Qualifications Proven experience in a customer service role, preferably within the logistics or transportation industry. Strong data entry skills with attention to detail to ensure accuracy in customer records. Excellent communication skills, both verbal and written, with a focus on phone etiquette. Ability to work effectively under pressure while managing multiple tasks simultaneously. Knowledge of transportation planning concepts and logistics processes is a plus. Proficiency in using various phone systems and computer applications related to customer service operations. Join us in delivering outstanding service while growing your career in an engaging environment! Pay: $17.00 - $18.00 per hour Expected hours: 20.0 – 30.0 per week Benefits: Paid time off Experience: Customer service: 1 year (Required) Language: English (Required) Work Location: In person

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