Dispatcher

About the Role Pinnacle Partners is recruiting for a Dispatcher for a growing commercial service organization in Westfield, IN. This is a direct-hire, fully onsite opportunity. The organization has experienced significant growth and is looking for someone who can effectively coordinate technicians while providing strong communication and customer service. Key Responsibilities: Schedule and dispatch technicians based on urgency, location, availability, and service needs Make schedule adjustments as emergency calls, delays, and cancellations occur Communicate with customers and technicians regarding arrival times, scheduling updates, and job status Maintain accurate work orders, notes, assignments, and follow-up information within Service Fusion Monitor jobs requiring parts, return visits, customer approvals, or quotes to ensure appropriate follow-up Escalate scheduling conflicts, customer concerns, and technical questions to the appropriate team member Requirements: Experience working in a fast-paced field service environment Strong organizational and scheduling skills Excellent phone and customer communication skills Ability to remain calm and organized under pressure Adaptable and comfortable working within a growing small-business environment Preferred: Previous commercial HVAC or plumbing dispatch experience Benefits Overview: Medical insurance Dental and vision insurance Explore More Administrative & Customer Service Opportunities Our Administrative & Customer Service division covers areas including: Administrative Assistant Executive Assistant Customer Service Representative Receptionist Data Entry Explore additional Human Resources roles and learn more about how we support Administrative & Customer Service professionals: https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/human-resources-service-administration #ACT123 About Pinnacle Partners For more than two decades, Pinnacle Partners has been connecting top talent with leading employers across Indianapolis, Louisville, Cincinnati, and other cities throughout the Midwest. We specialize in Information Technology, Accounting & Finance, Administrative, Human Resources, and Engineering/Manufacturing, offering contract, contract-to-hire, and direct hire placements. Job Details Westfield, IN Onsite Direct Hire

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