Dispatcher

We are seeking a detail-oriented and customer-focused Dispatcher to coordinate and manage transportation services for clients requiring non-emergency medical transportation (NEMT) . The Dispatcher will monitor trips, assign drivers, answer calls from drivers and providers, and ensure efficient and timely pick-up and drop-off of passengers to medical appointments and other designated locations. Key Responsibilities: Receive, prioritize, and schedule trip requests from clients or third-party systems (e.g., brokers). Assign and dispatch drivers based on availability, location, and client needs. Monitor trips in real-time to ensure on-time performance and adjust routes or schedules as needed. Maintain constant communication with drivers to address changes, delays, or emergencies. Use dispatch software to log all trip data, update statuses, and maintain accurate records. Communicate with clients and healthcare facilities to confirm appointment times and transportation needs. Ensure compliance with company protocols and relevant transportation regulations. Handle customer inquiries, complaints, and incidents professionally and promptly. Work closely with the billing and administrative team to verify completed trips and resolve discrepancies. Monitor vehicle availability, maintenance schedules, and driver hours to ensure service coverage. Must have open and flexible availability Job Type: Full-time Base Pay: $700.00 per week Benefits: Paid time off Referral program Work Location: In person

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